South West Trains delays and cancellations between Surbiton and Waterloo after train breaks down in New Malden

Surrey Comet: Platform congestion at Surbiton station this morning Platform congestion at Surbiton station this morning

Rail commuters are facing delays to their journey this morning, after a train broke down at New Malden.

Services in and out of London Waterloo towards the station are currently experiencing delays of between 10 minutes and half an hour.

Some South West Train services have been cancelled and others are stopping at extra stations to alleviate congestion.

The delays have caused gridlock at Wimbledon Station.

South West Trains said The train that had developed a fault has now moved from New Malden to a depot.

The train operator also issued the following advice:

Trains between London Waterloo and Hampton Court will be reinstated from the 0806 London Waterloo to Hampton Court train. Customers may continue to use London Buses (Please refer to the alternative travel map at www.journeycheck.southwesttrains.co.uk) until the first train has run from Hampton Court which will be the 0853 Hampton Court to Waterloo.
Trains between London Waterloo and Woking (Stopper) trains will be reinstated from 0820 Waterloo to Woking and the 0820 Woking to Waterloo.
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While we work to introduce these service changes customer may see trains that are still running on the routes listed above and further ad hoc alterations are also possible. Please plan your journey at www.nationalrail.co.uk
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Alternative Travel Arrangements will be withdrawn at 0915
An alternative route map and bus information for the Hampton Court and Chessington lines is available as a pdf download at www.journeycheck.southwesttrains.co.uk
London Buses will accept customers on reasonable routes in South West London.
Southern will accept customers between London Victoria/Clapham and Epsom/Dorking
First Capital Connect will accept customers to Wimbledon
London Underground will accept customers between London stations and Wimbledon/Morden
London bound trains from Weymouth will all call at Basingstoke, Woking and Clapham Junction.

Comments (3)

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9:31am Fri 13 Jun 14

Dog whistle says...

At least SW rail are consistent. It's been a week of last minute cancellations, delays and dismal communication - poor sods wandering around Waterloo waiting for some timely and useful advice from a train company that doesn't understand basic competent communication and customer service. As they screw up the basics so well I not reassured of their ability to handle a major incident.
At least SW rail are consistent. It's been a week of last minute cancellations, delays and dismal communication - poor sods wandering around Waterloo waiting for some timely and useful advice from a train company that doesn't understand basic competent communication and customer service. As they screw up the basics so well I not reassured of their ability to handle a major incident. Dog whistle
  • Score: 1

4:48pm Fri 13 Jun 14

DB says...

SWT run very old rolling stock and the track and signalling infrastructure is even worse, so we are always going to get a lot of these incidents.

What I look for is the response, which is usually poor and predictable even though it should be much better through all of the experience they have with these incidents.

This morning was totally different, because SWT actually did what they never do - stopped one of the faster trains that wasn't scheduled to stop at the suburban stations to clear up some of the passengers that had been affected by the cancellations.

I hope this is going to be the plan going forward, because ti really did seem to amek the best of a bad situation, which is what SWT historically have not been very good at doing.
SWT run very old rolling stock and the track and signalling infrastructure is even worse, so we are always going to get a lot of these incidents. What I look for is the response, which is usually poor and predictable even though it should be much better through all of the experience they have with these incidents. This morning was totally different, because SWT actually did what they never do - stopped one of the faster trains that wasn't scheduled to stop at the suburban stations to clear up some of the passengers that had been affected by the cancellations. I hope this is going to be the plan going forward, because ti really did seem to amek the best of a bad situation, which is what SWT historically have not been very good at doing. DB
  • Score: -4

4:53pm Fri 13 Jun 14

Dog whistle says...

I think they save the old rolling stock for Kingston and further - on my accidental adventures this week I've been to Richmond on new and clean trains with crisp air-conditioning..
I think they save the old rolling stock for Kingston and further - on my accidental adventures this week I've been to Richmond on new and clean trains with crisp air-conditioning.. Dog whistle
  • Score: -3

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