I would like to add my complaint about the parking system at Kingston Hospital to those you apparently have already received.

I had assumed mine was an isolated incident.

I took my husband to the accident and emergency department on November 13 at 6.30am and, at 7.50am, returned to the car park to pay for parking from 8am.

I followed instructions on boards in the car park via text and the resulting phone call back, in which I gave my registration number and payment details.

Two weeks later, I received a £100 parking fine notice, saying I had not paid.

I sent pictures from my phone of the text and phone message, suggesting their system was at fault, but this was ignored as non-evidence.

I enquired about what further evidence I could give, and sent a cheque for the amount I should have been debited. This was returned and no further information was given.

Everything is automated.

There is no customer service facility, and no further information on the Parking Eye website.

I am at a loss to understand what I failed to do.

There is no information at all on the hospital website about parking payment procedures.

I have not paid the fine, which I feel is a completely unfair penalty, and have appealed through the parking on private land appeals, in the hope that they can arrange a satisfactory outcome for me.

I am also notifying the hospital chief executive of the incident, as I feel they are operating an unfair, unsatisfactory system.

JEAN PORTMAN Via email

 



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