Sorry may have been the hardest word for Elton John but South West Trains has managed to apologise to its customers an incredible 650 times in seven days.
The rail franchise’s official Twitter account is saying “sorry” to frustrated commuters more than 90 times a day.
Other buzz words from its social media account included “delay”, which it said 260 times, “cancelled” 136 times and “due to” 130 times.
Fortunately for commuters, the franchise ends next year and Transport for London will take over the running of suburban services in London.
And it would be fair to say that South West Trains customers do not always accept its apologies...
A South West Trains spokesman said: "The number of tweets on any day can go up or down depending on a variety of factors affecting the railway, including planned railway improvement work.
"Even where we have multiple contacts about one issue, we always try to provide an individual response and say sorry to those customers affected."
Additional reporting by Dominic Virgo and Josh Shenouda.
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