A supermarket giant has "let down" the people of Weybridge and councillors after trying to "slip through" a variation to their delivery hours, critics have said.
Morrisons, currently under construction at Monument Hill, could already accept deliveries between 7am to 11pm Mondays to Saturdays after its application was approved by Elmbridge Council in July last year.
But under the latest proposals, the supermarket wanted to up delivery hours to include 9am to 4pm Sundays and bank holidays, excluding Christmas Day and Easter Sunday, in a move branded "unsympathetic to neighbours".
At a meeting of the west area planning subcommittee on Monday, August 11, councillors agreed with the planning officer’s recommendation and unanimously refused the proposals.
Councillor Barry Cheyne, chairman of the committee, said: "I feel particularly let down by this application.
"To come back less than a year later and try to slip a variation through this council I think really I have lost an awful lot of confidence for what they are doing and I feel let down by what they are doing."
The application received more than 160 letters of objection, with residents stating the supermarket would have known the delivery hours proposed would be required as part of the original application.
Councillor Peter Harman said: "Morrisons has had two opportunities to get this right. In these applications they told us they would have five deliveries a day. If they can’t get five deliveries in, they have quite a problem.
"The officers are right. Morrisons should have told us about this before."
The store's current delivery hours were also a blight on neighbours, with Councillor Dorothy Mitchell saying people did not want to listen to lorries reversing and doors clanging when they are in their gardens during the summer months.
Councillors unanimously refused the proposals but permitted the supermarket to relax noise level restrictions and change the style of the gates into the service yard.
A Morrisons spokesman said: "We want to provide customers with a great choice of affordable, fresh food and the extended delivery hours would have allowed us to provide the best possible service seven days a week.
"The decision is disappointing, especially as we have had extensive, constructive discussions with the council’s environmental health team to ensure the extended delivery hours would not have an adverse impact on our neighbours or the local area."