Lidl triples deliveries and angers neighbours with £100 voucher offer

Angry: Katie Wright, 26, said her flat shook when deliveries came in

Angry: Katie Wright, 26, said her flat shook when deliveries came in

First published in News Surrey Comet: Photograph of the Author by , Senior reporter - 020 8722 6313

A Chessington woman has lost patience with a supermarket taking three times as many daily deliveries as was promised when it was built.

Up to three lorries supply Lidl, in Leatherhead Road, every day, but the chain told councillors in 2008 there would be only one a day.

Katie Wright, 26, lives above the loading bay and said she would not have moved in two years ago, had she known about the problem.

The mother-of-two said: “Sometimes my whole flat shakes with the noise. I've been told to keep diaries. Nothing has got done.

“They offered me £100 in gift vouchers. I've probably spent more than that in phone calls on complaints.”

Son Louie, six, and daughter Evie, seven months, are often woken from naps or kept awake by the lorries, but council officers said they could not help, Miss Wright said.

A 2008 Lidl plan said stores had “one dedicated delivery per day” to minimise disturbance.

Noise consultants gave the development the thumbs-up after taking into account the “insignificant” single delivery.

Kingston and Surbiton MP Edward Davey said the situation was “intolerable”.

He added: “This has dragged on far too long. Lidl must act properly and urgently now to address Katie's problems.

“If Lidl don’t act, the council must enforce.”

A Lidl spokeswoman said: “It has been essential to deliver more than once a day in order to ensure product availability.

“It is simply not possible to service this store with one delivery per day.

“Lidl is aware that this conflicts with the information submitted with its original application.”

An application by Lidl to allow three deliveries a day from Monday to Saturday, and two on Sundays, is being considered by Kingston Council officers.

A council spokesman said enforcement action could only take place after the application is decided, but would have to be weighed against any impact on the store's success.

He added: “The council has sought to work with Lidl to restrict the impact of deliveries on residents in the interim.”

Comments (18)

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10:47am Fri 15 Aug 14

Mind the gap says...

We have similar issues with our local Lidl, until recently they were running a 24 hour operation with deliveries in the middle of the night / early morning and stock cages being rattled about outside 24 hours / 7 days a week. We currently have HGV lorries waiting in neighbouring streets with their engines running and blocking emergency access routes and access for other vehicles. The problem is that many of these stores have been built in quiet residential areas where the roads have not been designed to deal with large scale HGV deliveries. My advice is not to accept any payment or vouchers from Lidl and take it up with your local councils noise abatement department as dealing with Lidl direct is a waste of time.
We have similar issues with our local Lidl, until recently they were running a 24 hour operation with deliveries in the middle of the night / early morning and stock cages being rattled about outside 24 hours / 7 days a week. We currently have HGV lorries waiting in neighbouring streets with their engines running and blocking emergency access routes and access for other vehicles. The problem is that many of these stores have been built in quiet residential areas where the roads have not been designed to deal with large scale HGV deliveries. My advice is not to accept any payment or vouchers from Lidl and take it up with your local councils noise abatement department as dealing with Lidl direct is a waste of time. Mind the gap
  • Score: 20

12:10pm Fri 15 Aug 14

Hove Ex-Pat says...

How on earth did she think that any supermarket of that size would only need one lorry a day to replenish it. She chose to live above a supermarket loading bay. She already had at least one of those children when she moved in, with the other on the way. What about the traffic in Leatherhead Road itself? That is like the A3 most of the day, & night.
Why did she choose this location, or is this where the local authority placed her?
How on earth did she think that any supermarket of that size would only need one lorry a day to replenish it. She chose to live above a supermarket loading bay. She already had at least one of those children when she moved in, with the other on the way. What about the traffic in Leatherhead Road itself? That is like the A3 most of the day, & night. Why did she choose this location, or is this where the local authority placed her? Hove Ex-Pat
  • Score: -6

12:29pm Fri 15 Aug 14

321200 says...

Hove Ex-Pat wrote:
How on earth did she think that any supermarket of that size would only need one lorry a day to replenish it. She chose to live above a supermarket loading bay. She already had at least one of those children when she moved in, with the other on the way. What about the traffic in Leatherhead Road itself? That is like the A3 most of the day, & night.
Why did she choose this location, or is this where the local authority placed her?
Local authority housing indeed
[quote][p][bold]Hove Ex-Pat[/bold] wrote: How on earth did she think that any supermarket of that size would only need one lorry a day to replenish it. She chose to live above a supermarket loading bay. She already had at least one of those children when she moved in, with the other on the way. What about the traffic in Leatherhead Road itself? That is like the A3 most of the day, & night. Why did she choose this location, or is this where the local authority placed her?[/p][/quote]Local authority housing indeed 321200
  • Score: -6

12:38pm Fri 15 Aug 14

arnie12 says...

Affordable/social housing is often built above or surrounding new shop developments as that's how the companies get through the planning application. It must be fairly evident there are going to be deliveries to cope with demand in the area. Unfortunately, this particular Lidl doesn't have a big enough car park for customers, let alone all these deliveries. Unless you get there first thing in the morning you can sit queueing on the main road to get a space there. These flats are brand new, spacious and frankly she's lucky to have one and whilst it must be a nightmare for her with young children, I don't know what else she was expecting as what's written down on the original plan was always going to be up for change due to the size and demand of the store.
Affordable/social housing is often built above or surrounding new shop developments as that's how the companies get through the planning application. It must be fairly evident there are going to be deliveries to cope with demand in the area. Unfortunately, this particular Lidl doesn't have a big enough car park for customers, let alone all these deliveries. Unless you get there first thing in the morning you can sit queueing on the main road to get a space there. These flats are brand new, spacious and frankly she's lucky to have one and whilst it must be a nightmare for her with young children, I don't know what else she was expecting as what's written down on the original plan was always going to be up for change due to the size and demand of the store. arnie12
  • Score: -4

12:58pm Fri 15 Aug 14

chessingtonman says...

those properties are so nice, i certainly wouldn't complain if i was living their! however and i have to agree if the noise is out of control then maybe the developers need to come back and do some additional sound proofing, however their has been no mention of the times of these delevieries are they at un sociable times i.e. between 10pm and 7am?
those properties are so nice, i certainly wouldn't complain if i was living their! however and i have to agree if the noise is out of control then maybe the developers need to come back and do some additional sound proofing, however their has been no mention of the times of these delevieries are they at un sociable times i.e. between 10pm and 7am? chessingtonman
  • Score: 5

1:21pm Fri 15 Aug 14

chessingtonman says...

@321200 and Hove ex Pat why have you highlighted Local housing Auth at the end of your statement?? does that make a difference?? i don't think it does..... if your saying that she has no right to complain because she is LHA then thats a bit rough... let me ask you this, would you complain if it was you???
@321200 and Hove ex Pat why have you highlighted Local housing Auth at the end of your statement?? does that make a difference?? i don't think it does..... if your saying that she has no right to complain because she is LHA then thats a bit rough... let me ask you this, would you complain if it was you??? chessingtonman
  • Score: 23

1:41pm Fri 15 Aug 14

Hove Ex-Pat says...

chessingtonman wrote:
@321200 and Hove ex Pat why have you highlighted Local housing Auth at the end of your statement?? does that make a difference?? i don't think it does..... if your saying that she has no right to complain because she is LHA then thats a bit rough... let me ask you this, would you complain if it was you???
I only asked if this was the case. Is it? If it is, it might just be the case that she felt she had to take it or lose her place on the list. I do not know.
In any property above a thriving business is going to face disruption. Surely she knew it would be a Lidl when she moved in. It is the same as the attitude of people who move into a house next to an airport or motorway, & THEN complain about the noise.
[quote][p][bold]chessingtonman[/bold] wrote: @321200 and Hove ex Pat why have you highlighted Local housing Auth at the end of your statement?? does that make a difference?? i don't think it does..... if your saying that she has no right to complain because she is LHA then thats a bit rough... let me ask you this, would you complain if it was you???[/p][/quote]I only asked if this was the case. Is it? If it is, it might just be the case that she felt she had to take it or lose her place on the list. I do not know. In any property above a thriving business is going to face disruption. Surely she knew it would be a Lidl when she moved in. It is the same as the attitude of people who move into a house next to an airport or motorway, & THEN complain about the noise. Hove Ex-Pat
  • Score: -5

1:48pm Fri 15 Aug 14

chessingtonman says...

Hove Ex-Pat wrote:
chessingtonman wrote:
@321200 and Hove ex Pat why have you highlighted Local housing Auth at the end of your statement?? does that make a difference?? i don't think it does..... if your saying that she has no right to complain because she is LHA then thats a bit rough... let me ask you this, would you complain if it was you???
I only asked if this was the case. Is it? If it is, it might just be the case that she felt she had to take it or lose her place on the list. I do not know.
In any property above a thriving business is going to face disruption. Surely she knew it would be a Lidl when she moved in. It is the same as the attitude of people who move into a house next to an airport or motorway, & THEN complain about the noise.
you still haven't answered the question!! would you complain?? because your basically saying she has no right t to complain because of her living "status"
[quote][p][bold]Hove Ex-Pat[/bold] wrote: [quote][p][bold]chessingtonman[/bold] wrote: @321200 and Hove ex Pat why have you highlighted Local housing Auth at the end of your statement?? does that make a difference?? i don't think it does..... if your saying that she has no right to complain because she is LHA then thats a bit rough... let me ask you this, would you complain if it was you???[/p][/quote]I only asked if this was the case. Is it? If it is, it might just be the case that she felt she had to take it or lose her place on the list. I do not know. In any property above a thriving business is going to face disruption. Surely she knew it would be a Lidl when she moved in. It is the same as the attitude of people who move into a house next to an airport or motorway, & THEN complain about the noise.[/p][/quote]you still haven't answered the question!! would you complain?? because your basically saying she has no right t to complain because of her living "status" chessingtonman
  • Score: 16

2:01pm Fri 15 Aug 14

190814 says...

Wow so many negative people. I personally know Katie and the neighbours and let me tell you all this...These flats are awful, the neighbours are constantly saying things are going wrong with them, katies floor fell through in her son's bedroom the day she moved in. All the neighbour's have had flooding issues, plumbing issues etc. There's a huge decking communal area yet resident's have been told no children are allowed on it by the housing association. Sooo lucky aren't they??? And yes 8 of those are housing association and 4 are bought but what has that got to do with it? MOST of the residents work and pay the rent so being judgemental will not get you far... Yes she HAD to accept this and was NOT made aware of the delivery bay directly underneath her flat as balcony was locked (now she knows why) We are talking 40 tonne lorries that go underneath the length of the whole of her flat! If a shop has been permitted 1 delivery a day it should stick to it! They are BREAKING THE LAW. We're talking 2 and a half year's of complaints, this isn't just a random thing. Lorry's leaving engines on for up to 1hr and 50 minute's parked directly under her flat filling her home with diesel fumes when her son has mild asthma.
Yes so lucky to live there!! You guy's don't know half the story or what stress this has caused her or other resident's so please keep your negative thought's to yourself. Thanks
Wow so many negative people. I personally know Katie and the neighbours and let me tell you all this...These flats are awful, the neighbours are constantly saying things are going wrong with them, katies floor fell through in her son's bedroom the day she moved in. All the neighbour's have had flooding issues, plumbing issues etc. There's a huge decking communal area yet resident's have been told no children are allowed on it by the housing association. Sooo lucky aren't they??? And yes 8 of those are housing association and 4 are bought but what has that got to do with it? MOST of the residents work and pay the rent so being judgemental will not get you far... Yes she HAD to accept this and was NOT made aware of the delivery bay directly underneath her flat as balcony was locked (now she knows why) We are talking 40 tonne lorries that go underneath the length of the whole of her flat! If a shop has been permitted 1 delivery a day it should stick to it! They are BREAKING THE LAW. We're talking 2 and a half year's of complaints, this isn't just a random thing. Lorry's leaving engines on for up to 1hr and 50 minute's parked directly under her flat filling her home with diesel fumes when her son has mild asthma. Yes so lucky to live there!! You guy's don't know half the story or what stress this has caused her or other resident's so please keep your negative thought's to yourself. Thanks 190814
  • Score: 21

2:04pm Fri 15 Aug 14

chessingtonman says...

Well said 190814!!! :) bloody well said!!!
Well said 190814!!! :) bloody well said!!! chessingtonman
  • Score: 16

2:23pm Fri 15 Aug 14

Hove Ex-Pat says...

190814 wrote:
Wow so many negative people. I personally know Katie and the neighbours and let me tell you all this...These flats are awful, the neighbours are constantly saying things are going wrong with them, katies floor fell through in her son's bedroom the day she moved in. All the neighbour's have had flooding issues, plumbing issues etc. There's a huge decking communal area yet resident's have been told no children are allowed on it by the housing association. Sooo lucky aren't they??? And yes 8 of those are housing association and 4 are bought but what has that got to do with it? MOST of the residents work and pay the rent so being judgemental will not get you far... Yes she HAD to accept this and was NOT made aware of the delivery bay directly underneath her flat as balcony was locked (now she knows why) We are talking 40 tonne lorries that go underneath the length of the whole of her flat! If a shop has been permitted 1 delivery a day it should stick to it! They are BREAKING THE LAW. We're talking 2 and a half year's of complaints, this isn't just a random thing. Lorry's leaving engines on for up to 1hr and 50 minute's parked directly under her flat filling her home with diesel fumes when her son has mild asthma.
Yes so lucky to live there!! You guy's don't know half the story or what stress this has caused her or other resident's so please keep your negative thought's to yourself. Thanks
Now, at last we have the truth. And as it is a housing association flat, she actually has even more rights to have this sorted, via her landlord, the housing association. They are legally obliged to deal with these matters, both the noise & the state of the flats that they own. If fumes are coming into the flats then the housing association AND RBK Environmental Health are legally bound to deal with these complaints. A pity, 190814, that your facts were not included in the article from the start. It might help if you, or Katie, told readers what times these lorries deliver. As to the condition of the flats, they must be leasehold from the landowner, & as they are very new, a claim on them, but from the housing association on their part, can be made.
[quote][p][bold]190814[/bold] wrote: Wow so many negative people. I personally know Katie and the neighbours and let me tell you all this...These flats are awful, the neighbours are constantly saying things are going wrong with them, katies floor fell through in her son's bedroom the day she moved in. All the neighbour's have had flooding issues, plumbing issues etc. There's a huge decking communal area yet resident's have been told no children are allowed on it by the housing association. Sooo lucky aren't they??? And yes 8 of those are housing association and 4 are bought but what has that got to do with it? MOST of the residents work and pay the rent so being judgemental will not get you far... Yes she HAD to accept this and was NOT made aware of the delivery bay directly underneath her flat as balcony was locked (now she knows why) We are talking 40 tonne lorries that go underneath the length of the whole of her flat! If a shop has been permitted 1 delivery a day it should stick to it! They are BREAKING THE LAW. We're talking 2 and a half year's of complaints, this isn't just a random thing. Lorry's leaving engines on for up to 1hr and 50 minute's parked directly under her flat filling her home with diesel fumes when her son has mild asthma. Yes so lucky to live there!! You guy's don't know half the story or what stress this has caused her or other resident's so please keep your negative thought's to yourself. Thanks[/p][/quote]Now, at last we have the truth. And as it is a housing association flat, she actually has even more rights to have this sorted, via her landlord, the housing association. They are legally obliged to deal with these matters, both the noise & the state of the flats that they own. If fumes are coming into the flats then the housing association AND RBK Environmental Health are legally bound to deal with these complaints. A pity, 190814, that your facts were not included in the article from the start. It might help if you, or Katie, told readers what times these lorries deliver. As to the condition of the flats, they must be leasehold from the landowner, & as they are very new, a claim on them, but from the housing association on their part, can be made. Hove Ex-Pat
  • Score: -4

2:25pm Fri 15 Aug 14

chessingtonman says...

Hove Ex-Pat wrote:
190814 wrote:
Wow so many negative people. I personally know Katie and the neighbours and let me tell you all this...These flats are awful, the neighbours are constantly saying things are going wrong with them, katies floor fell through in her son's bedroom the day she moved in. All the neighbour's have had flooding issues, plumbing issues etc. There's a huge decking communal area yet resident's have been told no children are allowed on it by the housing association. Sooo lucky aren't they??? And yes 8 of those are housing association and 4 are bought but what has that got to do with it? MOST of the residents work and pay the rent so being judgemental will not get you far... Yes she HAD to accept this and was NOT made aware of the delivery bay directly underneath her flat as balcony was locked (now she knows why) We are talking 40 tonne lorries that go underneath the length of the whole of her flat! If a shop has been permitted 1 delivery a day it should stick to it! They are BREAKING THE LAW. We're talking 2 and a half year's of complaints, this isn't just a random thing. Lorry's leaving engines on for up to 1hr and 50 minute's parked directly under her flat filling her home with diesel fumes when her son has mild asthma.
Yes so lucky to live there!! You guy's don't know half the story or what stress this has caused her or other resident's so please keep your negative thought's to yourself. Thanks
Now, at last we have the truth. And as it is a housing association flat, she actually has even more rights to have this sorted, via her landlord, the housing association. They are legally obliged to deal with these matters, both the noise & the state of the flats that they own. If fumes are coming into the flats then the housing association AND RBK Environmental Health are legally bound to deal with these complaints. A pity, 190814, that your facts were not included in the article from the start. It might help if you, or Katie, told readers what times these lorries deliver. As to the condition of the flats, they must be leasehold from the landowner, & as they are very new, a claim on them, but from the housing association on their part, can be made.
:)
[quote][p][bold]Hove Ex-Pat[/bold] wrote: [quote][p][bold]190814[/bold] wrote: Wow so many negative people. I personally know Katie and the neighbours and let me tell you all this...These flats are awful, the neighbours are constantly saying things are going wrong with them, katies floor fell through in her son's bedroom the day she moved in. All the neighbour's have had flooding issues, plumbing issues etc. There's a huge decking communal area yet resident's have been told no children are allowed on it by the housing association. Sooo lucky aren't they??? And yes 8 of those are housing association and 4 are bought but what has that got to do with it? MOST of the residents work and pay the rent so being judgemental will not get you far... Yes she HAD to accept this and was NOT made aware of the delivery bay directly underneath her flat as balcony was locked (now she knows why) We are talking 40 tonne lorries that go underneath the length of the whole of her flat! If a shop has been permitted 1 delivery a day it should stick to it! They are BREAKING THE LAW. We're talking 2 and a half year's of complaints, this isn't just a random thing. Lorry's leaving engines on for up to 1hr and 50 minute's parked directly under her flat filling her home with diesel fumes when her son has mild asthma. Yes so lucky to live there!! You guy's don't know half the story or what stress this has caused her or other resident's so please keep your negative thought's to yourself. Thanks[/p][/quote]Now, at last we have the truth. And as it is a housing association flat, she actually has even more rights to have this sorted, via her landlord, the housing association. They are legally obliged to deal with these matters, both the noise & the state of the flats that they own. If fumes are coming into the flats then the housing association AND RBK Environmental Health are legally bound to deal with these complaints. A pity, 190814, that your facts were not included in the article from the start. It might help if you, or Katie, told readers what times these lorries deliver. As to the condition of the flats, they must be leasehold from the landowner, & as they are very new, a claim on them, but from the housing association on their part, can be made.[/p][/quote]:) chessingtonman
  • Score: 1

2:26pm Fri 15 Aug 14

190814 says...

And may I just add, IF A STORE NEEDS MORE DELIVERY'S THAN ORIGINALLY PLANNED, THEY NEED TO ASK PERMISSION FROM LOCAL COUNCIL...
THEY HAVE NOT!!! THEY ARE HAVING 3 TO 4 A DAY EVERYDAY WITH NO PERMISSION FROM RELEVANT PARTIES. SO AS I STATED, ARE BREAKING THE LAW! It is only now, after 2 year's of hellish living conditions for katie and untold complaints, that Lidl have NOW asked permission to have 3 delivery's (although continue to have 3 now and continue to break planning laws) Good day everyone.
And may I just add, IF A STORE NEEDS MORE DELIVERY'S THAN ORIGINALLY PLANNED, THEY NEED TO ASK PERMISSION FROM LOCAL COUNCIL... THEY HAVE NOT!!! THEY ARE HAVING 3 TO 4 A DAY EVERYDAY WITH NO PERMISSION FROM RELEVANT PARTIES. SO AS I STATED, ARE BREAKING THE LAW! It is only now, after 2 year's of hellish living conditions for katie and untold complaints, that Lidl have NOW asked permission to have 3 delivery's (although continue to have 3 now and continue to break planning laws) Good day everyone. 190814
  • Score: 7

2:33pm Fri 15 Aug 14

190814 says...

Katie has been through everyone possible and had NO help. Hence the last resort for some help, going to the papers. I have spoke to her and she is slightly gutted that it wasn't made clear the type of hell she's been through...But herself and residents are hoping for some kind of resolution once and for all....I have witnessed these delivery's and I can assure you I would not want to live there!!!
Katie has been through everyone possible and had NO help. Hence the last resort for some help, going to the papers. I have spoke to her and she is slightly gutted that it wasn't made clear the type of hell she's been through...But herself and residents are hoping for some kind of resolution once and for all....I have witnessed these delivery's and I can assure you I would not want to live there!!! 190814
  • Score: 7

2:39pm Fri 15 Aug 14

chessingtonman says...

190814 wrote:
Katie has been through everyone possible and had NO help. Hence the last resort for some help, going to the papers. I have spoke to her and she is slightly gutted that it wasn't made clear the type of hell she's been through...But herself and residents are hoping for some kind of resolution once and for all....I have witnessed these delivery's and I can assure you I would not want to live there!!!
look we can all help and offer advice I inderstand thsi situation however the report didnt state the full facts, with the full facts we can offer that help! https://www.facebook
.com/groups/BCGTolwo
rth/ this group has some expert people that can offer help and advice
[quote][p][bold]190814[/bold] wrote: Katie has been through everyone possible and had NO help. Hence the last resort for some help, going to the papers. I have spoke to her and she is slightly gutted that it wasn't made clear the type of hell she's been through...But herself and residents are hoping for some kind of resolution once and for all....I have witnessed these delivery's and I can assure you I would not want to live there!!![/p][/quote]look we can all help and offer advice I inderstand thsi situation however the report didnt state the full facts, with the full facts we can offer that help! https://www.facebook .com/groups/BCGTolwo rth/ this group has some expert people that can offer help and advice chessingtonman
  • Score: 1

2:51pm Fri 15 Aug 14

Hove Ex-Pat says...

So what it boils down to is that the local rag did a cheap & poor job. The usual easy photo of a family told to look glum, instead of timed photos of the lorries when they arrive & leave, as well as pictures of the defects in the properties. Now that would have made a very big change to the story, from the start.
So what it boils down to is that the local rag did a cheap & poor job. The usual easy photo of a family told to look glum, instead of timed photos of the lorries when they arrive & leave, as well as pictures of the defects in the properties. Now that would have made a very big change to the story, from the start. Hove Ex-Pat
  • Score: 2

11:14am Sat 16 Aug 14

Epg001 says...

If people were to keep there thoughts to themselves there would not be the opportunity to air them on here...COMPO TIME
If people were to keep there thoughts to themselves there would not be the opportunity to air them on here...COMPO TIME Epg001
  • Score: -5

1:28pm Thu 28 Aug 14

fedup58 says...

Believe me Lidl drove my Husband and I out of Chessington anything they want they get. To appease the Council they sponsor the Local Fun day for families. This store should never have been built in this location. The lady concerned has my absolute sympathy if they are allowed by the Council to male 3 deliveries a day then the Local population will have definitive proof that the Local Councillors do not give a jot about residents only the Businesses. As I say I have moved away and its the best thing that we have ever done.
Believe me Lidl drove my Husband and I out of Chessington anything they want they get. To appease the Council they sponsor the Local Fun day for families. This store should never have been built in this location. The lady concerned has my absolute sympathy if they are allowed by the Council to male 3 deliveries a day then the Local population will have definitive proof that the Local Councillors do not give a jot about residents only the Businesses. As I say I have moved away and its the best thing that we have ever done. fedup58
  • Score: 1

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